IT specialist (helpdesk)

İşin təsviri

Duties & Responsibilities:

• Identifies the hardware and software needed to satisfy user requirements.
• Supports complex PCs and LAN/WAN networks throughout the organization. Tests communication lines to ensure that specifications are met.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Assist with onboarding of new users. Manage PC setup and deployment for new employees using standard hardware, images and software.
• Instructs users in use of equipment, and assists users to identify and solve data communication problems;
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Maintain inventory of all equipment, software and software licenses.
• Maintain daily performance of computer systems.
• Stay up to date with regular changes to software/hardware.
• Perform regular network updates and patches.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Connects users to networks and provides initial training in facilities and applications.
• Administers e-mail and anti-virus systems.
• Assists in research and procurement of computer accessories and supplies.
• Performs other job-related duties as assigned.

Education/Experience and Qualification:

• High technical education.
• 1+ year experience in information technology
• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
• Ability to make contacts and develop effective working relationships within and outside the department, maintaining a high degree of professionalism, requiring tact and judgment to avoid friction; infrequent contact with administrators on matters requiring explanations and discussions; frequent contacts involving the carrying out of projects and schedules;
• Ability to work under pressure and handle multiple problems simultaneously.
• Effective written and verbal communication skills

Interested candidates are requested to submit their CVs to e-mail.

Please note that only shortlisted candidates will be contacted.

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