Guest Services Executive (Concierge)

İşin təsviri

Condition:

• Salary : 626 - 953 $ + service charge & tips
• Duration of Employment Contract : 1-2 years
• Accommodation: provided
• Transportation: provided
• Medical insurance: provided
• Meal : free duty meal
• Employment visa: provided

Responsibilities:

• Guest Assistance & Personalized Service Welcome guests upon arrival and provide a warm, professional first impression.
• Assist guests with a wide range of requests such as restaurant reservations, transportation, spa bookings, and event tickets.
• Offer tailored recommendations for local attractions, dining, and entertainment options based on guest preferences.
• Coordination & Communication Liaise with other hotel departments (front desk, housekeeping, F&B, security) to ensure smooth and efficient service delivery.
• Handle and resolve guest issues, complaints, or special requests promptly and effectively. Maintain up-to-date knowledge of hotel offerings, promotions, and local area events.
• Administrative Tasks Maintain accurate logs of guest preferences, reservations, and service requests.
• Organize and manage guest transportation, including airport transfers, taxi arrangements, and car rentals.
• Prepare welcome amenities and VIP arrangements in coordination with other departments.
• VIP & Special Guest Services Ensure exceptional service for VIP guests, celebrities, or high-profile clientele.
• Provide discreet and professional assistance for guests with special needs or requests.
• Anticipate guest needs and proactively offer services that enhance the overall guest experience.
• Communication & Guest Interaction Answer guest inquiries in person, via phone, email, or messaging platforms in a timely and courteous manner.
• Act as a central point of contact for guest needs during their stay.
• Brand Representation & Service Standards Uphold hotel service standards and represent the brand with professionalism and courtesy at all times.
• Continuously seek ways to enhance guest satisfaction and contribute to a memorable stay.

Requirements:

• Education & Qualifications High school diploma or equivalent (required) Degree or diploma in Hospitality Management, Tourism, or a related field (preferred) Concierge certification (e.g., Les Clefs d'Or membership) is an advantage but not mandatory
• Experience Minimum 1–2 years of experience in a concierge, guest relations, or front office role Previous experience in a 4- or 5-star hotel or luxury environment is highly desirable Familiarity with high-profile/VIP guest service is a plus
• Language Skills Fluency in English (spoken and written) is essential
• Technical & Administrative Skills Proficiency in hotel property management systems (e.g., Opera, Fidelio) Good command of Microsoft Office tools (Outlook, Word, Excel) Ability to manage booking systems for restaurants, events, transportation, and more
• Personal Attributes Excellent interpersonal, communication, and customer service skills High emotional intelligence with a guest-focused attitude Impeccable grooming, professional appearance, and positive body language Strong organizational and multitasking abilities Discretion and confidentiality when dealing with VIP guests or sensitive information
• Work Conditions & Availability Flexible to work in shifts, including weekends, evenings, and public holidays Physically able to stand and move for long periods if needed Ability to remain calm, courteous, and resourceful in high-pressure situations
• Core Values & Professionalism Commitment to excellence in guest service Cultural awareness and sensitivity Passionate about hospitality and exceeding guest expectations Team-oriented, proactive, and solution-driven

Location

• Country, city: Dubai UAE

Email: [email protected]

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