1. Team Supervision Lead and motivate the F&B service team (waiters, bartenders, runners, etc.) Allocate tasks and shifts, ensuring proper staffing for service periods Provide on-the-job training and coaching to maintain high standards Monitor staff performance and assist with evaluations or disciplinary processes
2. Guest Service Oversight Ensure that guests receive outstanding, efficient, and personalized service Handle guest complaints or special requests with professionalism Uphold service standards and brand expectations at all times Assist VIP guests and manage table arrangements for large bookings or events
3. Operational Coordination Supervise the setup, cleanliness, and readiness of the dining area before service Ensure smooth flow of service between kitchen, bar, and floor staff Check that all service tools, POS systems, and supplies are ready and functioning Help coordinate F&B service during events, banquets, or conferences
4. Administrative Support Assist the F&B Manager with daily reports, staff schedules, and stock control Track and report service issues, customer feedback, or incidents Ensure compliance with food safety, hygiene, and health & safety standards Support stock ordering and inventory tracking for F&B supplies
5. Communication & Collaboration Act as the communication bridge between team members and senior management Conduct pre-shift briefings, share daily goals, menus, or event details Promote a positive and collaborative team environment Support cross-departmental coordination (e.g., housekeeping or front desk)
6. Optional / Venue-Specific Duties Assist with menu planning and guest feedback collection Coordinate F&B promotions and seasonal campaigns Step in to support service during busy hours (table service, bar, etc.) Ensure accurate billing and guest satisfaction follow-up
Requirements:
Education & Certification: High school diploma or equivalent (mandatory); Hospitality or F&B management qualification (preferred); Food safety and hygiene certification (required in most regions); Additional training in customer service or leadership is an advantage.
Experience: 2–4 years of experience in the F&B sector (restaurants, hotels, banquets, etc.); Proven track record in a supervisory or senior service role; Experience managing front-of-house service teams; Background in both a la carte and buffet or banquet-style service is a plus.
Core Skills: Strong leadership and team coordination skills; Excellent customer service and conflict resolution abilities; Solid understanding of F&B operations, sequence of service, and menu knowledge; Familiarity with POS systems, ordering procedures, and table management tools; Basic inventory and stock monitoring skills; Ability to multitask and perform under pressure.
Personal Qualities: Professional, confident, and approachable demeanor; Strong attention to detail and organizational skills; Flexibility with work hours, including weekends, evenings, and holidays; Ability to lead by example, with a hands-on approach when needed; Physically fit: able to stand, walk, and assist during long shifts.