Guest Services Executive (Receptionist)

İşin təsviri

Condition:

• Salary : 627 - 953$ + service charge & tips
• Duration of Employment Contract : 1-2 years
• Accommodation: provided
• Transportation: provided
• Medical insurance: provided
• Meal : free duty meal
• Employment visa: provided

Responsibilities:

• 1. Front Desk Operations Greet guests warmly and professionally upon arrival. Manage check-in and check-out procedures efficiently and accurately. Handle guest registration, assign rooms, and distribute room keys or access cards. Maintain an organized and welcoming reception area.
• 2. Guest Relations Act as the primary point of contact for guests during their stay. Address guest inquiries, requests, and complaints promptly and professionally. Provide accurate information about hotel services, facilities, local attractions, and transportation. Ensure guest satisfaction by anticipating needs and delivering exceptional service.
• 3. Communication and Coordination Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences. Relay important information between shifts and departments using internal communication tools and logs. Assist in handling emergency situations by following hotel procedures and protocols.
• 4. Reservations and Administrative Support Handle room bookings via phone, email, and online reservation systems. Update and manage guest profiles and preferences in the hotel’s database. Process payments, issue invoices, and manage cash and credit card transactions in accordance with financial procedures. Maintain accurate records and reports related to guest stays and services provided.
• 5. Upselling and Promotions Promote hotel services, amenities, and special packages to guests. Encourage guests to upgrade room categories or book additional services such as spa, dining, or tours.
• 6. Professional Appearance and Conduct Uphold the hotel’s grooming and uniform standards. Represent the brand image through courteous and professional behavior at all times. Maintain confidentiality and discretion with all guest and company information.

Requirements:

• 1. Education & Qualifications High school diploma or equivalent (required). Degree or diploma in Hospitality Management, Tourism, or related field (preferred).
• 2. Experience Minimum 1–2 years of experience in a front desk, receptionist, or customer service role, preferably in the hospitality industry. Experience with property management systems (e.g., Opera, Fidelio, Cloudbeds) is a strong advantage.
• 3. Language Skills Fluency in English (spoken and written) is mandatory.
• 4. Technical Skills Proficiency in MS Office (Word, Excel, Outlook). Familiarity with reservation systems, POS systems, and telephone switchboards.
• 5. Personal Qualities Excellent interpersonal and communication skills. Warm, welcoming, and professional demeanor. Strong problem-solving skills and the ability to stay calm under pressure. High level of personal grooming and presentation. Adaptability, patience, and cultural sensitivity.
• 6. Work Conditions Willingness to work flexible hours, including weekends, holidays, and night shifts as needed. Physically able to stand for extended periods and manage light administrative tasks.
• 7. Professional Values Commitment to guest satisfaction and high service standards. Discretion and confidentiality in handling guest and company information. Team player with a proactive and service-oriented attitude.

Location

• Country, city: Dubai UAE

Email: [email protected]

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