Guest Relations Executive (Guest Relations)

İşin təsviri

Condition:

• Salary : 626 - 1230 $ + service charge & tips
• Duration of Employment Contract : 1-2 years
• Accommodation: provided
• Transportation: provided
• Medical insurance: provided
• Meal : free duty meal
• Employment visa: provided

Responsibilities:

• 1. Education & Qualifications Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field (preferred). High school diploma or equivalent (minimum requirement).
• 2. Experience Minimum 1–2 years of experience in a guest relations, front office, or customer service role in the hospitality sector. Prior experience in a 4- or 5-star hotel, resort, or luxury hospitality environment is highly desirable.
• 3. Language Skills Fluent in English (both verbal and written). Additional language skills (Arabic, Russian, French, Mandarin, etc.) are a strong advantage and often required in international or GCC markets.
• 4. Technical & Professional Skills Proficiency in hotel property management systems (e.g., Opera, Fidelio, or equivalent). Skilled in Microsoft Office Suite (Word, Excel, Outlook). Solid understanding of guest service protocols and complaint resolution techniques. Knowledge of local attractions, services, and concierge operations is a plus.
• 5. Personal Attributes Excellent interpersonal, communication, and active listening skills. Outgoing, friendly, and polished appearance with a confident and professional demeanor. Strong emotional intelligence with the ability to manage difficult or sensitive guest interactions calmly and diplomatically. High attention to detail and organizational skills. Empathetic, proactive, and guest-focused attitude.
• 6. Work Conditions & Availability Flexibility to work in shifts, including weekends and public holidays. Physically presentable and capable of standing/walking for long hours if required.
• 7. Core Values & Behavioral Competencies Committed to delivering outstanding guest experiences. Culturally sensitive with an international mindset. Upholds discretion and confidentiality at all times. Team-oriented, dependable, and enthusiastic about exceeding guest expectations.

Requirements:

• Education & Qualifications High school diploma or equivalent (required) Degree in Hospitality, Tourism, or related field (preferred)
• Experience Minimum 1–2 years of experience in guest relations, front desk, or hospitality roles Experience in 4- or 5-star hotels or luxury service environments is a strong advantage
• Language Skills Fluency in English (spoken and written) is essential Additional languages such as Arabic, Russian, French, or Mandarin are a plus
• Technical Skills Proficiency in hotel management systems (e.g., Opera, Fidelio) Good command of Microsoft Office (Word, Excel, Outlook)
• Personal Qualities Excellent communication and interpersonal skills Friendly, well-groomed, and professional appearance Problem-solving attitude and ability to remain calm under pressure Strong organizational and multitasking abilities High emotional intelligence and cultural sensitivity
• Work Conditions Flexibility to work shifts, including weekends and public holidays Ability to stand and move for extended periods if needed Willingness to go the extra mile to ensure guest satisfaction
• Core Values Customer-focused mindset Team player with a proactive approach Discretion, integrity, and confidentiality in handling guest matters

Location

• Country, city: Dubai UAE

Email: [email protected]

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