Operations Supervisor (Freight Forwarding)

İşin təsviri

Roles and Responsibilities:

• Ensure smooth running of day-to-day operations for both Imports & Exports 
• Drive customer service excellence by ensuring the team is meeting KPI’s and is adding value to the clients
• Guide staff on selecting the most appropriate route, mode, method of transport. 
• Ensure goods are adequately packed for the selected mode of transport.
• Negotiate contracts, transportation and handling costs, preparing and checking sales quotations. 
• Ensure documentation and clearance is in compliance with relevant legislation and timely completed. 
• Handle key accounts, especially high value, Out of Gauge, Heavy, and time sensitive urgent shipments. 
• Extensive client and supplier liaison and negotiations. Act as an escalation point for service complaints
• Recruit, manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
• Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
• Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight and guide staff on this accordingly.

Qualifications:

• University degree in Economics, International Trade, or International Economic Affairs desired
• Proficient knowledge of MS Office (Word and Excel) and ability to work with ERP systems
• Advanced knowledge of spoken and written English, Azerbaijan, Turkish, and Russian
• Strong ability to work in a calm manner whilst under pressure both individually and in the team
• 5+ years’ experience in freight forwarding managerial role with steady work history
• Strong Leadership and Outstanding Customer service skills. 

Working Conditions:

• 8-hour working day (09:00 – 18:00), Monday to Friday, Lunch break: 12:00 – 13:00 or 13:00 – 14:00
• Being “on call” out of office ours is important
• Company provided premium medical insurance for its employees.

Remuneration: Up to 1800-2000 AZN net per month depending on qualifications and experience + performance bonuses. 

How to apply:

Please, e-mail your CV by indicating in the subject line vacancy and your full name.

Please add your name and surname, when you send your CV.

Also, please indicate your name and surname as file name, instead of writing CV.

Deadline for applications: 25 January 2022

Please, note only shortlisted candidates will be contacted!

Please, read carefully qualifications and apply only if you are eligible!

Email: [email protected]

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