Customer service/sales representative

İşin təsviri

Responsibilities include and are not limited to:

  • Answer customer calls and online chats
  • Delivers exceptional customer service to build customer satisfaction & loyalty
  • Provide the fast and correct information to incoming customer inquiries.
  • Processes customer shipments/changes/returns according to established department policies and procedures.
  • Works closely with the accounting department to resolve disputed credit items and delayed payments.
  • Provide timely feedback to the management team regarding service failures or customer concerns.
  • Utilizes all resources and tools to troubleshoot and diagnose customer issues
  • Identifies and escalate priority issues
  • Follows up customer calls and request based on the defined procedures
  • Documents all call information according to standard operating procedures in Salesforce CRM.

Qualifications:

  • Superb communication skills, written and verbal in English
  • Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone.
  • Excellent computer skills and comfort in navigating multiple systems
  • Proficiency in MS Outlook, Word, and Excel.
  • Good speed typing skills on QWERTY keyboard
  • Excellent time management skills. Must be able to prioritize tasks efficiently without direction.
  • The ideal candidate has native level American English with a background in technology and sales management.
  • 2-3 years of experience working in a customer service (or similar) role or sales is a must
  • University Degree is a must.

Schedule: 9:00 am to 6:00 pm, Monday to Friday New York time/GMT -5

Work Experience in one of these fields:

  • in Call center: 3 years (Required)
  • in Customer Service: 3 years (Required)
  • in Sales Management: 3 years (Required)

Language Skills:

English - Native Level - Required

Workplace: Remote or in Baku office

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers per the company's customer service policies
  • Other duties as requested

Salary: 1500AZN + Good Bonuses from successful sales.

Please send your CV to email address.

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