Front Office Agent

İşin təsviri

Condition:

• Salary 630$
• Accommodation: Provided
• Transportation: Provided
• Work schedule : Provided
• Visa, med.insurance, airfare: Provided

Responsibilities:

• 1. Guest Reception & Registration
• Greet guests warmly upon arrival and ensure a smooth check-in process.
• Verify guest reservations, process payments, and assign rooms.
• Provide guests with hotel information, room details, and keycards.
• 2. Check-Out & Billing
• Process guest check-outs efficiently, ensuring accurate billing.
• Handle cash, credit card transactions, and invoice requests.
• Address any outstanding charges or concerns before departure.
• 3. Guest Assistance & Concierge Services
• Respond to guest inquiries regarding hotel services, facilities, and local attractions.
• Assist guests with special requests, such as transportation, restaurant reservations, or tour bookings.
• Provide recommendations for dining, entertainment, and shopping.
• 4. Reservation Management
• Manage and update room reservations using the hotel's booking system.
• Ensure accuracy in guest profiles, special requests, and preferences.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• 5. Communication & Coordination
• Act as a liaison between guests and other departments (housekeeping, F&B, maintenance).
• Maintain clear communication to ensure guest needs are met promptly.
• Relay important information about VIP guests and special requests.
• 6. Problem Resolution & Guest Satisfaction
• Address guest complaints and concerns professionally, ensuring a satisfactory resolution.
• Escalate complex issues to management when necessary.
• Follow up with guests to ensure their expectations are met.
• 7. Administrative Tasks
• Maintain accurate records of guest transactions and correspondence.
• Prepare reports related to occupancy, revenue, and guest feedback.
• Ensure compliance with hotel policies and security procedures.
• 8. Brand Representation & Professionalism
• Uphold the hotel’s service standards and brand image.
• Maintain a professional appearance and courteous demeanor at all times.
• Stay updated on hotel promotions, policies, and industry trends.

Requirements:

• 1. Education & Experience
• High school diploma or equivalent (Bachelor’s degree in Hospitality Management or a related field is a plus).
• Previous experience in front desk, guest services, or customer service roles (preferably in the hospitality industry).
• Experience with hotel property management systems (PMS) like Opera, Fidelio, or similar is an advantage.
• 2. Skills & Competencies
• Excellent Communication Skills – Fluent in English (additional languages are a plus).
• Customer Service Orientation – Friendly, approachable, and committed to delivering exceptional guest experiences.
• Strong Interpersonal Skills – Ability to interact professionally with guests from diverse backgrounds.
• Problem-Solving Ability – Ability to handle guest concerns efficiently and calmly.
• Multitasking & Organizational Skills – Capable of managing multiple tasks in a fast-paced environment.
• Professional Appearance & Etiquette – Well-groomed, polite, and adheres to the hotel’s dress code.
• 3. Technical Skills
• Proficiency in hotel management software (Opera, Fidelio, or similar systems).
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to operate standard office equipment (phone systems, printers, card readers, etc.).
• 4. Availability & Flexibility
• Willingness to work in shifts, including nights, weekends, and holidays.
• Ability to handle high-pressure situations with a calm and positive attitude.

Location

• Category: Hospitality
• Country, city: Qatar

Email: [email protected]

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