Guest Relations Agent

İşin təsviri

Condition:

• Salary 685$
• Accommodation: Provided
• Transportation: Provided
• Work schedule : Provided
• Visa, med.insurance, airfare: Provided

Responsibilities:

• 1. Guest Services & Assistance:
• Greet and welcome guests warmly upon arrival.
• Assist with check-in and check-out procedures, ensuring a smooth experience.
• Address guest inquiries regarding hotel amenities, local attractions, and services.
• Handle special requests such as room upgrades, transportation, and dining reservations.
• 2. Guest Satisfaction & Problem Resolution:
• Proactively ensure guests have a pleasant stay by anticipating their needs.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Coordinate with different departments (housekeeping, concierge, F&B) to fulfill guest requests.
• Follow up with guests to ensure their satisfaction and gather feedback.
• 3. VIP & Special Guest Handling:
• Provide personalized services for VIPs, repeat guests, and loyalty members.
• Maintain detailed guest profiles, including preferences and past requests.
• Arrange for special occasions such as birthdays, anniversaries, or honeymoon setups.
• 4. Communication & Coordination:
• Act as a liaison between guests and hotel departments.
• Maintain updated records of guest interactions and preferences.
• Inform management about recurring guest issues or service improvements.
• 5. Administrative & Operational Support:
• Manage guest bookings, inquiries, and requests via phone, email, or in person.
• Assist in preparing reports related to guest satisfaction and service quality.
• Stay updated on hotel promotions, events, and policies to provide accurate information.

Requirements

• 1. Education & Experience
• Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field (preferred).
• Previous experience in guest relations, front office, or customer service roles within the hospitality industry.
• Experience in handling VIP guests and high-end clientele is an advantage.
• 2. Skills & Competencies
• Excellent Communication Skills – Fluent in English (additional languages are a plus).
• Strong Interpersonal Skills – Ability to engage with guests and build positive relationships.
• Customer Service Orientation – Passion for delivering high-quality, personalized service.
• Problem-Solving Ability – Quick and effective resolution of guest concerns.
• Multitasking & Organizational Skills – Ability to manage multiple tasks in a fast-paced environment.
• Cultural Awareness – Understanding and respect for diverse guest backgrounds.
• Professional Appearance – Well-groomed, with a polished and professional demeanor.
• 3. Technical Skills
• Proficiency in hotel management software (Opera, Fidelio, or similar systems).
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to use reservation and CRM systems to track guest preferences and feedback.
• 4. Availability & Flexibility
• Willingness to work in shifts, including weekends and holidays.
• Ability to handle high-pressure situations with a calm and positive attitude.

Location

• Category: Hospitality
• Country, city: Qatar

Email: [email protected]

Humanique tərəfindən digər vakansiyalar

• Duty Manager
• Front Office Agent
• F&B Hostess
• Lobby Hostess
• Marine Hostess