Lobby Hostess

İşin təsviri

Condition:

• Salary 550$
• Accommodation: Provided
• Transportation: Provided
• Work schedule : Provided
• Visa, med.insurance, airfare: Provided

Responsibilities:

• 1. Guest Reception & Assistance:
• Greet and welcome guests warmly upon arrival.
• Assist guests with inquiries, directions, and general information about the hotel, restaurant, or venue.
• Escort guests to designated areas (e.g., restaurant, lounge, meeting rooms).
• Ensure a smooth check-in and seating process for dining or event reservations.
• 2. Customer Service & Experience:
• Provide a personalized and professional guest experience.
• Handle special requests, such as VIP accommodations or accessibility needs.
• Address guest concerns or complaints in a courteous and efficient manner.
• Offer recommendations on hotel amenities, restaurants, and local attractions.
• 3. Coordination & Communication:
• Communicate guest arrivals and preferences with relevant departments (front desk, concierge, restaurant, etc.).
• Maintain an updated record of guest reservations, inquiries, and service requests.
• Work closely with security to ensure a safe and comfortable environment.
• 4. Lobby Presentation & Organization:
• Ensure the lobby area is clean, well-organized, and visually appealing.
• Monitor seating areas, refreshment stations, and informational displays.
• Assist in setting up decorations, promotional materials, or special event arrangements.
• 5. Administrative & Operational Support:
• Answer phone calls and respond to guest inquiries via email or messaging systems.
• Manage guest reservations and waitlists efficiently.
• Assist in event coordination and VIP guest arrangements.
• Provide feedback to management on guest experiences and areas for improvement.

Requirements:

• 1. Experience & Skills:
• Previous experience as a hostess, receptionist, or customer service representative (preferably in a hotel, restaurant, or luxury setting).
• Strong communication and interpersonal skills.
• Excellent customer service and hospitality etiquette.
• Ability to handle guest inquiries and complaints professionally.
• Experience with reservation systems, POS systems, or front desk software is a plus.
• 2. Personal Qualities:
• Polished, professional appearance and positive attitude.
• Friendly, welcoming, and approachable personality.
• Ability to remain calm under pressure and multitask efficiently.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail in guest service and lobby presentation.
• 3. Technical & Physical Requirements:
• Ability to stand and move around for extended periods.
• Basic computer and administrative skills (email, Microsoft Office, reservation systems).
• Multitasking ability in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• 4. Education & Language:
• High school diploma or equivalent (hospitality or tourism degree is a plus).
• Fluency in English (additional languages are a plus, especially in international hotels or venues).

Location

• Category: Hospitality
• Country, city: Qatar

Email: [email protected]

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