Assistant Guest Relation Manager

İşin təsviri

Condition:

• Salary 1200$
• Duration of Employment Contract : 2 years
• Accommodation : comfortable free single accommodation is provided
• Transportation: provided
• Medical Insurance: provided
• Public holidays: 11 days per year
• Meal: free duty meal
• Benefit: wage of 21 days gratuity end of service per year
• Benefit: 50% F&B Discount, 30% Spa Discount
• Benefit : Free learning courses, many more other benefits within Minor Worldwid

Responsibilities:

• Welcoming Guests: Greet and ensure guests feel valued and appreciated upon arrival.
• Addressing Guest Concerns: Handle complaints, feedback, and special requests promptly and effectively.
• Coordinating Services: Liaise with departments (e.g., housekeeping, food & beverage) to ensure smooth guest experiences.
• Managing Reservations: Assist with bookings, special arrangements, and VIP services.
• Monitoring Guest Satisfaction: Conduct follow-ups and maintain feedback records to improve services.
• Promoting Hotel Services: Introduce guests to available amenities, promotions, and packages.
• Training Staff: Guide team members on maintaining high-quality guest service standards.

Requirements:

• Experience: Proven experience in hospitality or customer service, preferably in a managerial role.
• Education: Degree in Hospitality Management or a related field.
• Communication Skills: Excellent verbal and written communication, with a friendly and approachable demeanor.
• Problem-Solving Abilities: Strong conflict resolution and decision-making skills.
• Language Proficiency: Fluency in multiple languages is often an advantage.
• Customer-Oriented Mindset: Passion for delivering exceptional guest experiences.
• Technical Skills: Familiarity with hotel management software and reservation systems.

Location:

• Country, city: Qatar

Email: [email protected]

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