Call Center Operator
- Intercontinental Hotel Baku
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Elanın qoyulma tarixi: 16.02.2023Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Your day to day:
- Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
- Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Promote teamwork and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.
- Perform other duties as assigned.
What we need from you:
High School diploma or equivalent and 1 year of guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English and Russian. Other languages preferred.
This job requires ability to perform the following:
- Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
May be required to work nights, weekends, and/or holidays.
What we offer:
We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
To apply for the position of Call Operator at InterContinental Baku Hotel send your CV mentioning “Call Operator” in Subject of e-mail.
Email: [email protected]
