Front Office Manager

İşin təsviri

Your day-to-day

• The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location

People 

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance 
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 
• Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

• Ensure your front office team delivers a great service, professional attention and personal recognition 
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction 
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 
• Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management 
• Oversee night audit function and preparation of daily financial reports 
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk 

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 
• Perform other duties as assigned. May also serve as manager on duty

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus minimum 3 years of Front Office/Guest Service experience including minimum 1 year management experience at international brand properties
• Excellent verbal and written English and Russian communication skills and computer literacy is a must. 
• Proficient knowledge of Opera PMS and OTA channels is to be considered as an advantage.

What we offer 

• In return, we will give you a competitive salary and premium medical insurance package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we will give you Room to be yourself.   So, what is your passion? 
• Salary package is negotiable and depends on candidate’s previous experience. Work scheduled is flexible, according to appointed shifts, no more than 40 hours per week. Lunch package is included.

How to apply 

• To apply for this position please send your resume, attached, to the email address stating “Front Office Manager” in the subject line.

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