Call Center Operator

İşin təsviri

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Answering and making calls to clients to learn about their needs, complaints, or other issues with products or services, and then prepare reports and input data into the system.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Economics or relevant field from the accredited university or at least 2 years of work experience in a relevant role 
• Exceptional customer service, active listening, and verbal and written communication skills, ability to operate independently, professional phone voice
• Understanding of company products, services, and policies
• Ability to ask prying questions and diffuse tense situations.
• Strong time management (able to prioritize work, delegate, and meet deadlines) and decision-making skills.
• Positive "can do" attitude with a passion for customer service. 
• Collaborative worker and teambuilding ability. 
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Fluency in written and oral Azerbaijani, English. Proficiency in Turkish and Russian is preferred. 
• Local candidates are strongly preferred. 

If you are interested in this job, please email your resume preferably in Word or PDF format with a letter of interest specifying suitability for the position and minimum expected salary by specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information.

Only shortlisted candidates will be contacted. Applications close on August 23, 2022.

Email: [email protected]

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