Customer service/sales representative

İşin təsviri

Responsibilities include and are not limited to:

• Answer customer calls and online chats
• Delivers exceptional customer service to build customer satisfaction & loyalty
• Provide the fast and correct information to incoming customer inquiries.
• Processes customer shipments/changes/returns according to established department policies and procedures.
• Works closely with the accounting department to resolve disputed credit items and delayed payments.
• Provide timely feedback to the management team regarding service failures or customer concerns.
• Utilizes all resources and tools to troubleshoot and diagnose customer issues
• Identifies and escalate priority issues
• Follows up customer calls and request based on the defined procedures
• Documents all call information according to standard operating procedures in Salesforce CRM.
• Qualifications:
• Superb communication skills, written and verbal in English
• Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone.
• Excellent computer skills and comfort in navigating multiple systems
• Proficiency in MS Outlook, Word, and Excel.
• Good speed typing skills on QWERTY keyboard

Excellent time management skills. Must be able to prioritize tasks efficiently without direction.
The ideal candidate has native level American English with a background in technology and sales management. 2-3 years of experience working in a customer service (or similar) role or sales is a must University Degree is a must.

Schedule: 9:00 am to 6:00 pm, Monday to Friday New York time/GMT -5

Work Experience in one of these fields:
in Call center: 3 years (Required)
in Customer Service: 3 years (Required)
in Sales Management: 3 years (Required)

Language Skills:
English - Native Level - Required

Workplace: Remote or in Baku office

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers per the company's customer service policies
• Other duties as requested

Salary: 1000AZN + Good Bonuses from successful sales.

Please send your CV to [email protected] email address.

Company's website: www.pitsdatarecovery.com

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