Team Leader (Front Office)

İşin təsviri

Condition:

• 816$ + language allowance + Service Charge & Tips
• Duration of Employment Contract : 1-2 years
• Accommodation: provided
• Transportation: provided
• Medical insurance: provided
• Meal : free duty meal
• Employment visa: provided

Responsibilities:

• Team Supervision & Leadership Supervise daily front office operations including reception, concierge, guest services, and bell desk.
• Lead, motivate, and support front office staff to deliver exceptional service.
• Provide on-the-job coaching, training, and performance feedback to team members.
• Ensure team members adhere to brand standards, grooming policies, and service protocols.
• Guest Service Excellence Act as the primary point of contact for resolving complex guest issues, complaints, or special requests.
• Oversee VIP guest arrivals, departures, and personalized services to ensure a memorable experience.
• Support the front office team in delivering a seamless check-in/check-out process.
• Operations & Coordination Ensure front desk operations are run efficiently and in line with daily schedules and occupancy forecasts.
• Coordinate with other departments (housekeeping, reservations, F&B, security) for smooth interdepartmental workflows.
• Manage shift handovers effectively, ensuring clear and accurate communication of key information.
• System Management & Reporting Monitor front office systems (e.g., Opera, PMS) to ensure accurate billing, reservations, and guest profiles.
• Prepare and submit shift and daily reports including occupancy, revenue, and guest feedback. Identify and report any system issues or operational challenges to management. Communication & Conflict Resolution Handle guest complaints or staff issues with diplomacy and professionalism.
• Facilitate open communication between team members and management. Maintain a strong presence at the front desk to lead by example and support team morale.
• Quality Control & Compliance Ensure front office activities are in compliance with hotel policies, procedures, and safety standards.
• Monitor guest feedback (online and internal surveys) and take corrective actions where necessary.
• Support audits and implement recommendations from quality assurance teams.

Requirements:

• Education & Qualifications High school diploma or equivalent (required) Degree or diploma in Hospitality Management or related field (preferred) Additional leadership or customer service certifications are a plus  
• Experience Minimum 2–4 years of front office experience in the hospitality industry
• At least 1 year in a supervisory or team leader role Experience in 4- or 5-star hotels or luxury environments is strongly preferred Proven track record in guest service and operational coordination
• Language Skills Fluency in English (spoken and written) is essential
• Technical Skills Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, or similar Working knowledge of MS Office (Excel, Word, Outlook)
• Familiarity with POS systems, reservation platforms, and digital guest service tools
• Leadership & Interpersonal Skills Strong leadership and motivational abilities Excellent interpersonal and communication skills Ability to coach, guide, and supervise a multicultural team Conflict resolution and problem-solving skills Strong organizational and time management capabilities
• Professional Attributes Professional appearance and grooming in line with brand standards Guest-focused, solution-driven, and calm under pressure Attention to detail, discretion, and high emotional intelligence Ability to work flexible shifts, including nights, weekends, and holidays Commitment to service excellence and continuous improvement
• Values & Work Ethic Team-oriented with a proactive approach Integrity, reliability, and accountability Willingness to lead by example and uphold hotel values

Location

• Country, city: Dubai UAE

Email: [email protected]

Humanique tərəfindən digər vakansiyalar

• Duty Manager
• Front Office Agent
• Guest Relations Agent
• F&B Hostess
• Lobby Hostess