Customer Service Representative (Night shift)

İşin təsviri

Job Description

• Quote new business
• Run Daily Reports from each carrier for cancellations, renewals, and expiration dates.
• Have New business signatures completed within 24 hours of the binder.
• Issue certificates of insurance, billing issues, evidence of insurance, etc as needed
• Process Endorsements such as adding/removing vehicles, drivers, change mortgagee , as requested but not limited to what is mentioned above
• Keep a 24-hour or less turnaround time on emails, returning voicemails, and any other communication
• Individual line quoting needs to be done within the same day
• Commercial quoting turnaround time should be 2-4 business days, with daily updates to the client.
• Manage AMS Client Center for all current clients
• Set new birthday, renewal reminder campaigns, and referral campaigns for new clients as sales are completed.
• Set Follow-ups for work needed to make sure assignments are 100 % completed

Qualifications and special skills required:

• Bachelor’s Degree
• Strong customer service and communication skills with excellent problem-solving
• Excellent knowledge of English and Russian (Important)
• Excellent active listening and quick learning skills
• Working knowledge of Microsoft Office and Excel

Self

• Leading by example
• Communicates effectively
• Accountability and Execution
• Manages Conflict

Majority of work will be performed with citizens of the United States of America.
Working hours: Night shift
20:00 (Evening) - 05:00 AM (morning)
Monday to Friday
Benefits:
Salary - Net 1000 AZN
Bonuses on holidays
Transfer (Work - Home)

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