Call Center Executive

İşin təsviri

Rocket Internet is one of the world’s fastest growing and most dynamic internet incubators (www.rocket-internet.com). Founded in Germany by internet entrepreneurs who were early investors in LinkedIn, Facebook and CityDeal, Rocket has successfully launched e-commerce start-ups in over 40 countries around the globe, spanning five continents. Supporting internet start-ups through a global team of best-in-class experts, we represent a truly unique platform for individuals looking to nurture their entrepreneurial spirit. Operating a network of over 25 international offices, covering all relevant developed and emerging markets, Rocket has recently entered Pakistan in an aim to reshape the ecommerce future, after having succeeded in the Middle East, North Africa and Turkey markets. The primary focus is on building proven, transaction-based business models in the online and mobile space.

Job Description
We are looking for experienced and talented Male/Female Call Center Executives.

Major Responsibilities:
• Responding to customer inquiries, complaints and suggestions as per the defined processed guidelines
• Provides Support to customers over emails and phoneing Pre and Post Sales
• Performing customer verification using company provided software tools
• Proofreading content before it goes Live over the website
• Following-up on missing information by the users & vendors
• Dealing directly with customers over the phone and via e-mails
• Keeping records of details and inquiries of customer complaints and take action accordingly
• Creating and maintain warm & strong client relationship by assisting them in using our products
• Exceptional communication skills both Oral & Written in English & Azeri are a MUST!

Skills & Experience
• Confidence, to present and explain ideas
• Very detailed oriented
• Ability to work around multiple projects
• Knows how to meet short timelines
• Must have at least 2years experience from a Telco
• Minimum qualification: Bachelor’s Degree

How to apply: Follow the instruction:
Email your resume+picture with subject “Call Center Executive” to: [email protected]

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