Account Manager

İşin təsviri

Account Manager Requirements:

• Bachelor’s degree in Economy, Business, Marketing, or related field.
• 2+ years of experience in customer service or customer success position or similar position.
• Experience working with brand image and promoting value through customer experience.
• Technical skills required, as they relate for the use of the product to service to be solid.
• Accountability and personal organization are essential. Strong networking skills.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• Sound knowledge about marketing principles and the important aspects of the market.  
• Knowledge of procurement process as well as a tender procedure is preferable.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent communication skills with a strong focus on customer service and foster positive business relationships is a must!

Account Manager Responsibilities:

• Conduct customer onboarding, which includes assistance with registration and training on procurement platform usage.
• Work closely with the vendor management team to achieve success in each individual event.
• Take the initiative by consulting and manual operations in case of a clear possible improvement of event’s results. 
• Assist customers as needed with setting up and navigating programs or software associated with a product or service.
• Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. 
• Assist in creating training courses and educational materials for other members of the department.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Other duties and responsibilities as assigned.

Terms and Conditions:

• Location close to the city center;
• 5/7 working days;
• 09.00 a.m.-06.00 p.m. working hours (including 1 hour for lunch);
• Fixed salary.

Email: [email protected]

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