IT Helpdesk Engineer

İşin təsviri

T Helpdesk Engineer Requirements:

• Relevant work experience 3-5 years, performing preferably as IT Engineer;
• Languages: Azerbaijan, English, Russian;
• Minimum 2 years’ experience supporting applications and/or ERP systems, while collaborating with other IT teams, 3rd party vendors to resolve issues;
• Knowledge of LAN, WAN, WLAN technologies, and troubleshooting network devices;
• Configuring VPN for end-user access;
• Strong written and verbal communications skills;
• Good organizational, multi-tasking, detail-oriented, and time management skills.

IT Helpdesk Engineer Responsibilities:

• Helpdesk Engineer will handle a variety of responsibilities, including installing and configuring applications, and responding to IT support queries to facilitate the resolution of IT issues;
• Install, configure, diagnose and troubleshoot software and hardware problems; helps customers install applications and programs;
• Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to provide immediate support to customer end-users;
• Provides mid-level knowledge of IT technology in a productive environment;
• Monitors IT ticketing system and ensures support tickets are addressed and closed in a timely fashion;
• Performs preventative maintenance for clients including server updates, checking backups, anti-virus and application maintenance;
• Hardware support of switch-rooms;
• Support of 3-rd party vendor applications;
• Creating user guides and conducting training for users as required.

Terms and Conditions:

• Location close to the city center;
• 5/7 working days;
• 09.00 a.m.-06.00 p.m. working hours (including 1 hour for lunch);
• Fixed salary.

Email: [email protected]

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