Call Center Agent

İşin təsviri

Job responsibilities:

• Answer calls, respond to emails and “Whatsapp” messages 
• Handle customer inquiries over the phone, by email and via “Whatsapp” 
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information 
• Process orders, forms, and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to standard operating procedures

Working conditions:

• 5 working day, 2 days off, flexible shift work
• 8:00-17:00
• 10:00-19:00
• 13:00-22:00
• 15:00-00:00

Note: could be required to work on different shift

Required qualifications:

• Bachelor's degree in business administration, marketing or economics
• Azerbaijani is mandatory, additional language required English or Russian
• Microsoft Office programs, Outlook user
• Oral and written communication skills in the mentioned languages
• Listening skills
• Problem analysis and solving skills
• Customer service/satisfaction oriented
• Organizational skills
• Attention to details
• Ability to work in a team
• Resistance to stress
• Perfect and clear speech

Interested candidates may apply for the role by sending resume to email address, mentioning " Call Center Agent " in theme tab.  

Email^ [email protected]

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