Sales Representative (PITS United States Office)
- PITS Azərbaycan Texnoloji Həllər Şirkəti
-
Elanın qoyulma tarixi: 09.08.2022Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Responsibilities include and are not limited to:
- Answer customer calls and online chats
- Delivers exceptional customer service to build customer satisfaction & loyalty
- Provide the fast and correct information to incoming customer inquiries.
- Processes customer shipments/changes/returns according to established department policies and procedures.
- Works closely with the accounting department to resolve disputed credit items and delayed payments.
- Provide timely feedback to the management team regarding service failures or customer concerns.
- Utilizes all resources and tools to troubleshoot and diagnose customer issues
- Identifies and escalate priority issues
- Follows up customer calls and request based on the defined procedures
- Documents all call information according to standard operating procedures in Salesforce CRM.
- Qualifications:
- Superb communication skills, written and verbal in English
- Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone.
- Excellent computer skills and comfort in navigating multiple systems
- Proficiency in MS Outlook, Word, and Excel.
- Good speed typing skills on QWERTY keyboard
Excellent time management skills. Must be able to prioritize tasks efficiently without direction.
The ideal candidate has native level American English with a background in technology and sales management.
2-3 years of experience working in a customer service (or similar) role or sales is a must
University Degree is a must.
Schedule: 9:00 am to 6:00 pm, Monday to Friday New York time/GMT -5
Work Experience in one of these fields:
in Call center: 3 years (Required)
in Customer Service: 3 years (Required)
in Sales Management: 3 years (Required)
Language Skills: English - Native Level - Required
Workplace: PITS Baku office near Landmark Plaza
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers per the company's customer service policies
- Other duties as requested
Salary: 1500AZN + Good Bonuses from successful sales.
Please send your CV to email address.
Email: [email protected]
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