Reservation & Ticketing Agent

İşin təsviri

Key Responsibilities:

• Provides high-quality customer service to customers by phone, e-mail and to walk-in customers at the office;
• Books flights, calculates fares and air ticket prices, issues air tickets in accordance with applicable fare rules and an airline policies and procedures;
• Performs rebooking of existing bookings and reissues valid air tickets in accordance with fare rules and an airline policies and procedures;
• Offers and sells other related company services and packages;
• Provides information, consultations and service to customers in accordance with an airline and company standards;
• Performs all necessary tasks and duties prescribed by an airline and company for this job position on a daily basis;
• Conducts sales of air tickets and other related services by cash, customers’ bank cards and bank transfer in accordance with the legislation and internal procedures;
• Prepares sales reports;
• Informs Department colleagues about current and new policies and procedures of the airline and controls compliance with these policies and procedures;
• Handles and solves complicated and challenging cases and issues;
• Provides staff coaching and training on an airline products and GDS work upon superior’s request.

Job Requirements:

• Minimum of 3 years’ experience working in Ticketing/Reservation;
• Great understanding of Airline GDSs (preferably, with a certificate);
• Good knowledge of IATA rules;
• Good knowledge of ticketing (official issuance of air tickets and emds/msrs), invoice, bank cards and cash handling rules;
• Good knowledge of English, Russian and Azerbaijani languages;
• Excellent communication skills;
• Friendly manner and polite attitude, respect of business ethics and corporate image, client-oriented.

Please send your CVs / Covering Letters / GDS certificates / references marked “Reservation & Ticketing Agent”. Only shortlisted candidates will be further contacted. 

Email: [email protected]

Company tərəfindən digər vakansiyalar

• Maliyyə üzrə aparıcı mütəxəssis
• Partnyor satışları üzrə mütəxəssis
• İnsan Resursları üzrə Mütəxəssis
• Mühasib
• Layihə Meneceri (Hotel İnşaat Layihələri)