İşin təsviri

Condition:

Responsibilities:

1. Leadership & Team Coordination
Supervise and coordinate the activities of waiters, bartenders, and other service staff.
Ensure smooth operations and high-quality service in the dining area.
Train and mentor new staff on service standards, menu knowledge, and customer interactions.
Assign duties and monitor staff performance during shifts.
Motivate the team to maintain excellent service and efficiency.
2. Guest Service & Satisfaction:
Greet and welcome guests, ensuring they have a pleasant dining experience.
Maintain a strong presence on the floor to oversee service quality.
Gather guest feedback and report concerns to management for improvement.
3. Order & Inventory Management:
Coordinate with the kitchen and bar to ensure smooth service flow.
Monitor food and beverage stock levels and inform management of replenishment needs.
Ensure the accuracy of guest orders and proper billing procedures.
Oversee table settings, cleanliness, and readiness before and after each service.
4. Compliance & Safety:
Ensure adherence to hygiene, safety, and sanitation standards.
Monitor responsible alcohol service and compliance with legal requirements.
5. Sales & Revenue Enhancement:
Recommend menu items and upsell food and beverage options to maximize sales.
Promote special menus, promotions, or loyalty programs.
Monitor sales performance and suggest improvements to increase revenue.
6. Reporting & Communication:
Communicate with management regarding operational challenges and improvements.

Requirements:

English language pre-intermediate and higher.
Expereince of work min 5 years.
1. Experience & Skills:
Previous experience as an F&B Captain, Supervisor, or Senior Waiter (typically 2+ years).
Strong leadership and team management skills.
Excellent customer service and problem-solving abilities.
Good knowledge of food and beverage pairings, menu items, and ingredients.
Experience handling POS (Point of Sale) systems and order management.
Ability to train and mentor junior staff.
2. Personal Qualities:
Strong communication and interpersonal skills.
Professional attitude and well-groomed appearance.
Ability to work under pressure in a fast-paced environment.
Attention to detail and organizational skills.
Patience and diplomacy when handling guest concerns.
3. Technical & Physical Requirements:
Ability to stand and walk for long periods.
Basic math skills for handling billing and payments.
Ability to lift and carry trays or small loads when needed.
Flexibility to work evenings, weekends, and holidays.
4. Education & Language:
High school diploma or equivalent (hospitality or F&B management training is a plus).
Fluency in English (additional languages are an advantage, especially in international or tourist-heavy locations).

Location

Email: [email protected]

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İş detalları

F&B Captain