IT Officer

İşin təsviri

Duties and Responsibilities:

• Support and lead the Microsoft 365 integration of the organization including the procurement of licenses benefiting from Microsoft Non-profit offers. 
• Management of institutional e-mail server and ensure creation and termination of e-mail accounts timely and efficiently.
• Ensure that the e-mail server functions properly and provide technical support when needed.
• Ensure that the e-mail server, available online databases, portals and other platforms are functional and necessary security measures for these platforms are in place and up-to-date.
• Ensure that the IT/telecom equipment is operational and well-maintained at the headquarters level.
• Ensure that all the IT equipment is registered on an electronic inventory and timely follow-up and tracking of equipment is done.
• Provide a service desk function as contact for the Azerbaijan Red Crescent Society departments at the headquarters and branches around the country on IT and telecom incidents and service requests; resolve or escalate the calls in the most efficient manner. 
• Provide support and incident/service request resolution for the Azerbaijan Red Crescent Society, including installation, maintenance and repair of digital equipment.
• Provide trainings to staff and volunteers of the Azerbaijan Red Crescent on Microsoft 365 applications and using the hardware.
• Make sure that necessary back up system is in place and functioning properly.
• Lead development of IT policies and standards including but not limited to managing accounts, maintenance, inventory, digital security, incident response etc.
• Advocate and implement for applying standards in IT procedures. 
• Support the information management activities in terms of making necessary equipment available and keeping the necessary information management platforms online.
• Support the procurement function in identifying minimum specifications when IT and telecom equipment is needed.

Duties applicable to all staff:

• Actively work towards the achievement of the AzRC goals 
• Abide by and work in accordance with the Red Cross and Red Crescent principles
• Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Education:

• Recognized professional qualification in the area of engineering, telecommunications, electronics, computer science or equivalent technology work 
• University degree, in Engineering, computer sciences discipline or equivalent work experience.

Experience:

• Minimum of 3 years of work in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains) 
• Minimum of 3 years work experience with the International Red Cross and Red Crescent Movement or with other international organizations, large NGOs and/or governmental development agencies 
• Project management experience in the field of information technologies
• Experience in providing training and facilitating workshops 
• Experience in stock and inventory management 
• Experience working in a change management situation, preferably as an active participant
• Experience of systematic work in accordance with the set goals and deadlines, the ability to work under pressure.

Knowledge and Skills:

• Strong knowledge of information sharing tools, and the ability to implement them
• Highly organised, with ability to create unified team approach
• Strong negotiation, collaboration and influencing skills
• Service minded, ability to lead, delegate and manage from distance
• Expertise with systems and applications such as: Network components, e-mail systems, Client/Server systems, ISPs & IP connectivity, applications, hardware (Current are predominately Microsoft, HP, Dell and Cisco based).
• Excellent skills in wireless technologies
• Demonstrated track record in innovating, contributing to a learning culture, sharing knowledge and new approaches to engaging partners.
• Professional credibility, able to work effectively at all levels across the organisation
• High degree of discretion, tact and sensitivity in dealing with internal and external clients and stakeholders at all levels.
• Budget and finance management
• Excellent verbal and written communication and presentation skills.

Languages:

• Fluently spoken and written English
• Good command Russian language.

Competencies (to be filled in by HR):

• Core competencies: Communication, Collaboration & Teamwork, Judgement & Decision Making, Creativity & Innovation, Building Trust.

How to Apply:

Interested candidates are welcome to send their CV’s by the subject “IT Officer” to the following email address.

Azerbaijan Red Crescent Society tərəfindən digər vakansiyalar

• Sales officer
• Helpdesk, IT Support and Information Security Service Officer
• Driver / Admin Assistant
• Psychologist
• Fundraising and Marketing Specialist