Support Associate
- Wolt
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Elanın qoyulma tarixi: 16.06.2021Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
What you'll be doing
- Handling our 12/7 customer and courier partner support together with the team.
- Communicating with customers via the chat, using a Wolt tone of voice and adapting to the customers tone.
- Simply and clearly responding to questions and queries from our customers and courier partners, finding solutions to exceed their expectations.
- Developing our customer and courier partner support together with the team.
Our humble expectations
- You are fluent in Azerbaijan & Russian, and able to work in English.
- It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 7 days a week (up to 40 hours per week).
- You preferably have experience in customer support or customer service.
- Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.
- You have the ability to stay calm under pressure, during rush hours and high demand.
- You are tech savvy and a quick learner.
- You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
Next steps
So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!
We are taking in applications and reviewing them on an on-going basis, so send through your application ASAP! :) We will be in touch once we are adding new team members.
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