Customer Care Specialist
- FinDynamix
-
Elanın qoyulma tarixi: 02.03.2021Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Job Responsibilities:
• Identify customer needs and help customers use specific features
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Analyze and report product malfunctions (by testing different scenarios or impersonating users)
• Monitor customer complaints on social media and reach out to help
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Customer Development teams
Skills and Qualifications:
• Excellent communication and problem-solving skills
• Patience when handling tough cases
• Multi-tasking abilities
Position Requirements:
• Bachelor’s degree
• Minimum 1 year work experience as a Customer Support Specialist or similar CS role
• Advanced digital literacy
Working hours: Monday - Friday (09:00 - 18:00)
How to apply:
Please send your CV to [email protected] with “Customer Care Specialist” in email subject.
Applications will be reviewed, and only shortlisted candidates will be contacted.
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