Call Center Consultant

İşin təsviri

Ders Evi – a young, progressive and innovative company in the field of education. A team of local and international experts, innovating the field of TQDK test preparation by building a network of best in class test preparation centers in Azerbaijan. Ders Evi is brought to life by bringing and adapting to local needs best test preparation practices covering more than 100 years of cumulative experience from around the World.
 
Job title: Call Center Consultant

Location: Baku, Azerbaijan

Reporting directly to: Call Center Coordinator

Our requirements:

• Bachelor Degree (preferred in educational field)
• Experience in a call center or customer service environment or sales. Preferably in education field
• Fluent Azerbaijani and Russian
• Excellent working knowledge of MS Office
• Knowledge of customer service principles and practices, knowledge of call center telephony and technology

Key accountabilities:

• Answers calls and responds to emails; handles customer inquiries both via phone and email
• Provides phone consultations to customers on relevant issues - explains procedures, answers questions
• Follows up customer calls when necessary, i.e. researches required information using available resources and timely responds to the Customers
• Enters new customer information into system and updates existing customer information in the system
• Documents all call information according to standard operating procedures, produces call reports
• Makes outgoing calls to close the sales with potential clients

How to apply:

Please send your application forms to [email protected]. Be sure to indicate “Call Center Consultant” in the subject line.

Deadline – 15th December 2015.

İşəgötürənin reytinqi

Dərs Evi tərəfindən digər vakansiyalar

• Education Abroad and Business Development Manager
• Qrafik dizayner
• IELTS Instructor
• Qeydiyyatçı-konsultant
• Telefonla satış üzrə mütəxəssis