İşin təsviri

Work conditions:

Main responsibilities:

️Handle Day to day Applicants’ calls in compliance with Standard Operations Procedures,
️Book/modify appointment in the system for customer,
️Following an established and defined filing and administration process, guided by a computer-based system,
️Ensure engagement with applicants on the phone, provide a first-class service and positive customer experience,
️Attends morning/evening meeting. Immediately inform management of any problems or issues related to her/his daily work,
️Train new colleagues in Call Center,
️Handle customer complaints assertively, and efficiently,
️Handle problem customers assertively and diplomatically,
️Support initiatives to support the ongoing improvement of business performance,
️Support colleagues to develop and implement continuous improvement initiatives,
️Performs business trips abroad when required by the Management.

ISO duties:

Participate security related trainings,
Conduct security related activities assigned to this position,
Follow security related requirements when fulfilling the responsibilities of this position,
️Report security incidents to the supervisor when detected.

Requirements:

General administration skills & experience on a similar job.
️Languages required: Azerbaijani – fluent, English – intermediate, German – will be a plus.
️Excellent verbal and written communication skills,
️Strong problem-solving skills and the ability to handle difficult customers.
️Basic computer skills and familiarity with CRM systems.
️Ability to work in a fast-paced environment and multitask effectively.

Interested candidates can apply via the link in the Apply for job button.

İş detalları

Call Center Agent