Front Office Agent (Chinese speaking)

İşin təsviri

Responsibilities:

• Greet and welcome guests upon arrival
• Check guests in and out of their rooms using hotel management software
• Process payments, including handling cash and credit transactions
• Answer and manage incoming calls, emails, and faxes
• Assist guests with inquiries and provide information about hotel services, amenities, and local attractions
• Handle guest complaints and concerns effectively and escalate issues as needed
• Maintain accurate records of guest interactions and transactions
• Ensure the front desk area is clean, organized, and presentable at all times
• Collaborate with other departments to ensure guest satisfaction and resolve issues promptly
• Follow all hotel safety and security procedures

Requirements:

• Previous experience in a similar role in the hospitality industry preferred
• Excellent communication and interpersonal skills
• Language skills: Azerbaijani, English,  Chinese speaking 
• Strong organizational and multitasking abilities
• Proficiency in using computers and hotel management software
• Ability to work shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; additional education in hospitality is a plus

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