Front Office Manager
- The Merchant Baku
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Elanın qoyulma tarixi: 24.09.2024Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Key Responsibilities:
- Supervise and manage front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
- Lead, train, and motivate front desk staff to provide exceptional service.
- Handle guest complaints and resolve issues in a professional and timely manner.
- Monitor and manage room availability, booking systems, and guest preferences.
- Develop and implement front office policies and procedures to enhance operational efficiency.
- Collaborate with other hotel departments to ensure smooth communication and coordination.
- Prepare and review reports related to occupancy, guest feedback, and revenue.
- Maintain a high level of cleanliness and organization in the front office area.
- Manage staffing levels and schedules to ensure optimal coverage.
Qualifications:
- Proven experience as a Front Office Manager
- Excellent leadership, communication, and interpersonal skills.
- Language skills: Azerbaijani, English Russian
- Strong problem-solving abilities and a proactive approach to guest service.
- Proficiency with hotel management software and systems.
- Ability to work flexible hours, including weekends and holidays.
- A degree in Hospitality Management or a related field is preferred.
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