Clients Account Manager

İşin təsviri

Key Responsibilities:

• Be Engaged and Empowered
• Operational Excellence
• Resolve customer Issues
• Manage large amounts of incoming phone calls and chat session
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Other duties as assigned.

Qualifications:

• Female candidates are encouraged to apply
• Bachelor degree or College education
• + 1 years of experience as a Customer Service Specialist
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Knowledge of Microsoft OS&Office products
• Advanced knowledge of Russian, English

Please submit your resume to e-mail.

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