HELP DESK and CALL CENTER OPERATOR
Principal Accountabilities / Responsibilities
Gives response to inbound dealer calls, inquiries or questions
Enters the questions into the system and informs suppliers about requests for action (RFA)
Gives information to technicians when necessary
Follows up installation, regain, turnover, maintenance transactions
Follows up, control and file service & maintenance forms
Makes coupon and terminal paper tests
Conducts the operations of dealer surveys
Performs cross functional tasks such as participating to surveys, business excellence projects, company activities etc.
Education Required
University degree required
Skills and Experience Required
Knowledge of computers and relevant software applications
Knowledge of customer service principles and practices
Fluent in Azerbaijani, English (Russian preferable)
Other essential skills and knowledge
Verbal communication
Customer service orientation
Interpersonal savvy
Listening
Detail oriented
Problem solving skills
Building relationships
Interested candidates are requested to send their resume to
by indicating “HELP DESK and CALL CENTER OPERATOR” in the subject of the letter.