İşin təsviri
Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
- Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
- Providing engaging Guest Service that follows departmental and brand standards outlined by FH&R. (LQA audit/JD Power)
- Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
- Accurately recording all required reservation information in the Central Reservations System (MyFairmontReservations) and/or the Property Management System (Property Manager)
- Reviewing and update reservations interfacing between the CRS and PMS
- Ensuring reservation confirmations are issued promptly and accurately
- Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
- To provide support to our colleagues at The Fairmont Global Reservations Centre
- To monitor and track special promotions and communicate information to various operational departments
- To attend the weekly Reservations Department communication and information meeting
- To ensure all paperwork and confirmation letters are filed on a daily basis
- Other related duties as assigned
Qualifications:
- Computer literate in Microsoft Window applications and relevant computer applications required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must posses professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian and Turkish languages
- Strong team player who can work independently in a fast paced environment
Interested candidates may apply online through www.careers.accor.com or send resumes to [email protected]