Operations Supervisor
- LV Caspian Ltd
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Elanın qoyulma tarixi: 16.12.2019Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Introduction
LV Caspian Ltd is part of LV Shipping and Transport Group - an internationally recognized freight forwarder operating worldwide due to growth of the company is currently looking for enthusiastic Operations Supervisor to start a new role managing and developing International Business.
Roles and Responsibilities
- Ensure smooth running of day-to-day operations for both Imports & Exports
- Drive customer service excellence by ensuring the team is meeting client KPI’s and is adding value to the clients
- Guide staff on selecting the most appropriate route for a shipment, taking into account the nature of goods, cost, transit time and security;
- Ensure goods are adequately packed for the selected mode of transport.
- Negotiate contracts, transportation and handling costs, preparing and checking sales quotations.
- Ensure documentation is in compliance with relevant legislation and goods are customs cleared in timely fashion
- Handle key accounts, especially high value, Out of Gauge, Heavy, and time sensitive urgent shipments.
- Extensive client and supplier liaison and negotiations. Act as an escalation point for customer service complaints
- Recruit, manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
- Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
- Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight and guide staff on this accordingly.
Qualifications
- University degree in Economics, International Trade, or International Economic Affairs desired
- Proficient knowledge of MS Office (Word and Excel) and ability to work with ERP systems
- Advanced knowledge of spoken and written English, Azerbaijan, Turkish, and Russian
- Strong ability to work in a calm manner whilst under pressure both individually and in the team
- 5+ years’ experience in freight forwarding managerial role with steady work history
- Strong Leadership and Outstanding Customer service skills.
Working Conditions
Office environment
8-hour working day (09:00 – 18:00), Monday to Friday
Lunch break: 12:00 – 13:00 or 13:00 – 14:00
Being “on call” out of office ours is important
Remuneration
Up to 2,000.00 AZN net per month depending on qualifications and experience.
How to apply
Please, send your CV by e-mail to: [email protected]
