Client Services Director

İşin təsviri

Job Description: Client Services Director

The Client Services Director will be the senior point of contact for day-to-day management of the business and the ability to sell new ideas and solutions.

Responsibilities:

• Strategic point of contact for senior clients and establish strong relationships.
• Work with management team to bring creative solutions to prospective clients and to build the business of current clients.
• Mentor and develop his/her team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
• Encourage respective discipline managers to implement creative solutions.
• Create an effective process and information flow between client services team and other disciplines.
• Contribute to client’s business growth by identifying new opportunities.
• Assist the Operations team with designing the training and implementation of all internal and external tools.
• Foster a productive and empowering working environment.
• Provide team with all necessary tools and training to improve core expertise and continued career growth.
• Build a team to deliver company business and revenue goals.
• Partner with Operations and Finance in building client P&L.
• Will lead multiple projects at once and ensure strong integration across the organization.
• Lead new business efforts and determine the optimal staffing assignments for new initiatives.
• Ensure that managers and supervisors are fully trained on all aspects of planning and audience reporting; will require use of research tools, as well as excellent writing and presentation skills.
• Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
• Implement proprietary and 3rd party tools into the planning process.

Qualifications:

• Agency background is highly preferred.
• Exceptional new business and client facing skills.
• Experience in growing, managing and inspiring internal teams; strong leadership and organizational skills must be complemented by relationship building management style.
• Perform senior-level client negotiation and management skills, with clear and substantive speaking, writing and presentation skills.
• 3 years experience in experience in a related field.

In case if you’re interested, please share your CV with us, by sending it to . [email protected]

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