Hostess

İşin təsviri

Position: Hostess at Bilgah Beach Hotel Baku

Department: Food & Beverage Service

About Bilgah Beach Hotel:

Bilgah Beach Hotel idyllic seaside retreat is conveniently located 10 minutes from the airport‚ with sophisticated facilities and superior service that redefine prestige. Here‚ soothing spa treatments‚ exceptional dining options and modern accommodation combine to ensure a memorable experience for every attendee. Set alongside a 300 metre stretch of beachfront on the Caspian Sea‚ Bilgah Beach Hotel offers contemporary luxury just minutes from Baku’s bustling City Center.

General purpose:

To ensure the smooth and efficient running of the Department by coordinating reservations and special events

Main Duties

• To follow proper payroll and uniform procedures.
• To set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room.
• To open the restaurant for business at the prescribed time each shift.
• To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• To inspect every menu and list to ensure their immaculate condition and appearance.
• To assign seating taking into account service standards.
• To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
• To maintain a station chart and cover count for the restaurant.
• To be fully capable of working with open table system
• To ensure each guest receives the highest quality of service.
• To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• To handle guests without reservations or those waiting for others to join them.
• To handle lost and found items.
• To seat reservations promptly at a table pre-set for the number in the party.
• To check guest's coats or packages when necessary.
• To address guests by name whenever possible.
• To address guest dissatisfaction immediately and inform the manager of the action taken.
• To answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service.
• To anticipate the needs of guests while scanning the room constantly.
• To respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management.
• To identify potential problems and ask for assistance before breakdown occurs.
• To provide lateral service within the hotel whenever needed
• Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform any other duties as may reasonably be requested by the management.

Requirements:

• Experience in similar positions
• Demonstrated experience working in a high volume, high pressure environment
• Experience working in the hospitality or other customer service related  industry
• Administrative skills, able to multi-task and meet deadlines
• Familiar with facilities management systems
• Strong verbal and written English language skills
• Proficiency in  Microsoft Office applications

Candidates are requested to send their Application Forms/CVs to [email protected] until June 15, 2017.

Please indicate the name of the position “Hostess” you are applying for in the subject line of the email. Otherwise the candidacy will not be considered in the review process of the applications collected.

Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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