Junior IT Help-Desk

İşin təsviri

Responsibilities:

• Respond to customer inquiries and provide technical support promptly
• Troubleshoot hardware, software, and network issues
• Test and evaluate new technologies before implementation
• Document customer issues and resolutions for future reference
• Train customers in the operation of new systems and software
• Maintain and update technical documentation, including user manuals and FAQs
• Collaborate with other IT professionals to resolve complex issues
• Perform routine maintenance tasks, such as backups and system updates
• Identify and escalate high-priority issues to senior technicians or management as needed.

Requirements and skills:

• Qualification in IT or relevant work experience
• Software troubleshooting
• Help Desk Support
• Excellent customer relationship skills.
• Strong problem-solving and critical-thinking skills.
• Experience working in an application maintenance environment.
• Strong problem-solving and critical-thinking skills.
• Articulate, detail-oriented, dedicated, and conscientious.
• Experience in a technical support role.

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