Waiter / Waitress

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Responsibilities:

Greet and escort customers to their tables.
Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)
Prepare tables by setting up linens, silverware, and glasses.
Inform customers about the day’s specials.
Offer menu recommendations upon request.
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Communicate order details to the Kitchen Staff
Serve food and drink orders.
Check dishes and kitchenware for cleanliness and presentation and report any problems.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill payments.
Carry dirty plates, glasses, and silverware to the kitchen, for cleaning.
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations.
Provide excellent customer service to guests.

Requirements and skills:

Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts.

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