Call Center & Help Desk Operator

İşin təsviri

www.topaz.az

CALL CENTER & HELP DESK OPERATOR

Main Qualifications:

• Bachelor’s Degree with relevant educational background,
• Minimum 1 year corporate experience in a related position,
• Knowledge of computers and relevant software applications
• Highly customer and service orientated,
• Good interpersonal and communication skills,
• Ability to work under pressure,
• Able to work with every of shifts (day, evening, night)
• Hands on experience with MS Office programs,
• Fluent in Azerbaijani, English 

Principal Accountabilities / Responsibilities

• Gives response to inbound dealer calls, inquiries or questions,
• Enters the questions into the system and informs suppliers about requests for action (RFA),
• Gives information to technicians when necessary,
• Follows up installation, regain, turnover, maintenance transactions,
• Follows up, control and file service & maintenance forms,
• Makes coupon and terminal paper tests,
• Conducts the operations of dealer surveys,
• Performs cross functional tasks such as participating to surveys, business excellence projects, company activities etc.

Interested candidates are requested to send their resume to [email protected] by indicating “CALL CENTER & HELP DESK OPERATOR” in the subject of the letter.

Topaz (Azerinteltek) tərəfindən digər vakansiyalar

• Mühasib
• Hüquqşünas
• PR Manager
• Satış üzrə mütəxəssis
• Call Center Specialist