Night Manager

İşin təsviri

Qafqaz Baku City Hotel and Residences

JOB TITLE: Night Manager

ESSENTIAL FUNCTIONS

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• Ensure that our hotels are operated safely, at all times
• Greeting Guests, Checking them into their rooms, & Cashiering
• Printing and delivering notices to guests
• Setting Wake up Calls on the phone system
• Ensuring the breakfast is ready on time
• Monitoring additional areas of the hotel (fitness center, parking area, etc.)

Requirements

Age: 30-40
Education: High School diploma
Experience: Previous Front Office experience in supervisory/management capacity. Previous customer service and general computer experience required. Minimum 3 years work experience in the past at the same position or similar position in a big hotel.
Language Skills: Excellent knowledge of the Azeri, Russian and English languages are mandatory as well as the ability to speak, read and write clearly.

Interested candidates should send their resumes to [email protected]

Applications without the subject  Night Manager  will not be considered

Shortlisted candidates only will be considered.

Qafqaz Baku City Hotel and Residences tərəfindən digər vakansiyalar

• Guest Relation Agent
• Sales Coordinator
• Housekeeping Supervisor
• Массажист ( Габала)
• Satış Agenti