Service Desk Engineer
- Azerconnect
-
Elanın qoyulma tarixi: 26.11.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Job title: Service Desk Engineer
Department: Performance & QA
Line Manager: Head of Service Desk Sub Unit
Education High Telecom Education/BSC(RNC) electronics or equivalent experience
Work experience
5+ year’s operational telecommunication experience preferably with a mobile operator. RNO/RNP or RAN, NOC, FLM, TI experience an advantage.
Computer skills MS Office skilled, Trouble Ticket / Works Order tools
Languages Azeri and English. Russian an advantage
Personal skills
Communication, assertiveness, customer facing, time management, leadership qualities, responsible personality traits, analytical skills
Special professional skills
Trouble Ticketing and Works Order management
Project management and Documentation Control experienced.
Ability to work as part of team or alone.
Main responsibilities
The Service Desk function is a Customer facing role.
Responsibilities:
1) Management of Customer reported VIP, Customer Care & QA tickets
2) Analysis and assignment of reported tickets
3) Liaison across all necessary Azerconnect departments to close tickets within SLA
4) Trend analysis to support proactive management of tickets
5) Support Service Desk process improvements
6) Trouble Ticket & Works Order management
7) Escalation to support SLA delivery times
8) Compilation of daily/weekly SLA reports
E-mail: [email protected]
