Help Desk & Call Center Operator

İşin təsviri

HELP DESK & CALL CENTER OPERATOR

Main Qualifications:

 Bachelor’s Degree with relevant educational background,
 Minimum 1 year corporate experience in a related position,
 Knowledge of computers and relevant software applications
 Highly customer and service orientated,
 Good interpersonal and communication skills,
 Ability to work under pressure,
 Able to work with every of shifts (day, evening, night)
 Hands on experience with MS Office programs,
 Fluent in Azerbaijani, English

Principal Accountabilities / Responsibilities

 Gives response to inbound dealer calls, inquiries or questions,
 Enters the questions into the system and informs suppliers about requests for action (RFA),
 Gives information to technicians when necessary,
 Follows up installation, regain, turnover, maintenance transactions,
 Follows up, control and file service & maintenance forms,
 Makes coupon and terminal paper tests,
 Conducts the operations of dealer surveys,
 Performs cross functional tasks such as participating to surveys, business excellence projects, company activities etc.

Interested candidates are requested to send their resume to [email protected] by indicating “HELP DESK & CALL CENTER OPERATOR” in the subject of the letter.

Topaz (Azerinteltek) tərəfindən digər vakansiyalar

• Mühasib
• Hüquqşünas
• PR Manager
• Satış üzrə mütəxəssis
• Call Center Specialist