Call Center Agent

İşin təsviri

Founded in 2006 Aztexnika Ltd. establishes exclusive representation of premium global brands in transportation, road construction, off-road machinery sectors in Azerbaijan. Today the company is an official dealer of the globally recognized brands like "VOLVO” Construction Equipment, "VOLVO” Trucks, "MACK” Trucks  Inc., “John Deere” agricultural machinery, “ISUZU” light duty trucks,“Clark Forklifts" - a world leader in the manufacture and supply of forklift trucks"CO.RI.MASrl"-Production of self-propelled tomato harvester, sugar-beet harvester, selling of Barigelli spare-parts, assistance, maintenance and after-sales service.

Duties & Responsibilities

• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Identify voice skills and how to enhance a good telephone presentation.
• Meets commitments to customers
• Other duties as assigned.

Requirements

• A bachelor’s degree;
• 2-3 yearsrelated experience;
• Punctual, motivated and capability to perform under stress;
• Fluency in English and Russian;
• Excellent communication skill in Azeri, English Russian;

Please send your resume to [email protected] in English with position name (Call center agent) in subject. Note that resume without subject name will not be considered.

Aztexnika tərəfindən digər vakansiyalar

• Layihə Koordinatoru
• 1C Administrator
• Mexanik (yük maşınları və ya ağır texnika)
• Ehtiyyat hissələri üzrə Mütəxəssis
• Qrafik Dizayner