Service Delivery Manager
- AvirTel
-
Elanın qoyulma tarixi: 21.04.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
The branch of American telecommunications company Avirtel Ltd. is pleased to announce the following vacancy:
Service Delivery Manager
Job description
The Service Delivery Manager will primarily be responsible for ensuring that the company's systems and operational infrastructure can support execution of current programs as well as, ensuring the company's leading position among its competitors. An individual in this position should possess strong management skills, an understanding of what it takes to scale a company, financial background, and the ability to define/implement the project management systems and processes across various functions that are necessary to sustain continued growth.
Responsibilities
• Manage all company operations, day-to-day and long term, including IT operations/data entry, product and services development, project management/customerservices, end user customer service, database management/ reporting.
• Develop/document procedure manuals for all key company processes, including operational process/data flow charts, within and across functions.
• Develop operational specs for all key company projects, with conflict resolution as required.
• Resource assessments/allocations to ensure sufficient technical and operational resources to meet customer requirements.
• Technical resource review to include ongoing assessment of hardware and software capacity requirements to ensure customer requirements are met.
• Coordinate/manage key deliverables/milestones across clients, with clear delivery dates, accountability/identified 'owners', dependencies, performance against target delivery dates - using project management tool(s).
• Manage monthly performance reviews of key projects across functions, to be presented and evaluated by the team monthly.
• SLA identification/incident reporting, including sizing of incident severity, required resolution date and accountability/identified 'owner' for each.
• Manage longer-term development projects across the company, including short-term requests and longer-term development projects.
• Prioritization of projects, based on input from CEO; government, business, retailer, consumer strategy teams; financial analysis of revenue and costs; and assessment of impact on customersatisfaction.
Qualifications
• Advanced degree is preferred
• 5+ years of experience managing operations and finance for mid-size companies
• Highly organized and directed leader
• Ability to balance the need for operational efficiency with nimbleness and innovation and represent the company from an operational perspective
• Possess strong financial and analytic skills
• Experience working in IT and Telecom companies is preferred
• Responsibility for setting operational strategy in a competitive business
• Excellent communication and management skills
• Good command of Azerbaijanian and English languages.
Qualified candidates can send their resumes to the following email address:
[email protected]
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