Key Account Manager

İşin təsviri

Job Overview:

• The Key Account Manager (KAM) will be responsible for managing and nurturing key client relationships, ensuring satisfaction, and driving revenue growth. 
• The ideal candidate will have a strong background in account management within the payment services industry and experience with value-added online products. 
• They will possess excellent communication skills and have a proven track record of meeting and exceeding sales targets.

Merchant Relationship Management:

• Develop and maintain strong, long-lasting relationships with key accounts.
• Serve as the main point of contact for key merchants, addressing their needs and concerns promptly and effectively.

Strategic Planning:

• Identify opportunities for growth within assigned accounts and develop strategic account plans to maximize revenue.
• Collaborate with merchants to understand their business needs and provide tailored payment solutions and value-added products.

Sales and Revenue Growth:

• Achieve and exceed sales targets by identifying upsell and cross-sell opportunities within key accounts.
• Promote and sell the company's value-added online product package, in addition to online payment service products.

Product Expertise:

• Develop a deep understanding of the company’s payment solutions and value-added products.
• Provide merchants with insights and recommendations on how to leverage these products to enhance their business operations.

Project Management:

• Coordinate with internal teams to ensure seamless delivery of payment solutions and value-added services.
• Manage the implementation of new services or products for key accounts, ensuring a smooth transition and client satisfaction.

Market and Industry Analysis:

• Stay updated on industry trends, market conditions, and competitor activities to provide merchants with relevant insights and recommendations.
• Conduct regular business reviews with merchants to assess satisfaction and identify opportunities for improvement.

Reporting and Documentation:

• Prepare regular reports on account status, forecasts, and key performance indicators.
• Maintain accurate and up-to-date records of client interactions and transactions in the CRM system.

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• At least 5 years of total proven experience as a Key Account Manager or in a similar role in the payment services or financial technology industry.
• Strong understanding of payment processing solutions, financial technology landscape, and value-added online products.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Proficiency in CRM software and Microsoft Office.
• Strong analytical and problem-solving skills.
• It is necessary to know Russian
• Having upper-intermediate knowledge of English is sufficient
• Ability to travel as needed to meet with merchants and attend industry events.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment.

Join Our Team:

If you are passionate about payments and value-added products and committed to delivering exceptional client experiences, we would love to hear from you.  Apply today to join a forward-thinking company that values innovation, collaboration, and excellence.

Token Azerbaijan LLC (Odero) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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