Help Desk and Call Center Operator

İşin təsviri

HELP DESK and CALL CENTER OPERATOR

Principal Accountabilities / Responsibilities

 Gives response to inbound dealer calls, inquiries or questions
 Enters the questions into the system and informs suppliers about requests for action (RFA)
 Gives information to technicians when necessary
 Follows up installation, regain, turnover, maintenance transactions
 Follows up, control and file service & maintenance forms
 Makes coupon and terminal paper tests
 Conducts the operations of dealer surveys
 Performs cross functional tasks such as participating to surveys, business excellence projects, company activities etc.

Education Required

 University degree required

Skills and Experience Required

 Knowledge of computers and relevant software applications
 Knowledge of customer service principles and practices
 Fluent in Azerbaijani, English (Russian preferable)

Other essential skills and knowledge

 Verbal communication
 Customer service orientation
 Interpersonal savvy
 Listening
 Detail oriented
 Problem solving skills
 Building relationships

Interested candidates are requested to send their resume to [email protected] by indicating “HELP DESK and CALL CENTER OPERATOR” in the subject of the letter.

Topaz (Azerinteltek) tərəfindən digər vakansiyalar

• Mühasib
• Hüquqşünas
• PR Manager
• Satış üzrə mütəxəssis
• Call Center Specialist