Sales Coordinator

İşin təsviri

Responsibilities:

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Assist sales team by managing schedules, filing important documents and communicating relevant information.
• Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Interaction with client in regards to leads, hotel needs and client travel.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Design, upload, extract and maintain customer databases.
• Create and manage Company and Travel Agent profiles on the property management system.
• Should know the process of merging profiles.
• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
• Print Daily Sales reports for each sales managers and submit to Director of Sales.
• Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
• File and retrieve documents and reference materials.
• Conduct research and collect data to prepare reports and documents.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or material are available at all times.

Job requirements:

• Hotel experience preferable
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English and Russian
• Be friendly, customer centric, smile and able to work in a team environment
• Education: Diploma or degree in business management, Good computer skills; proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access) and Knowledge of sales and marketing modules like Opera S&M, etc. Experience: Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role

Candidates are requested to send their CV’s to e-mail until May 04. Please indicate the name of the position (Sales Coordinator) you are applying for in the subject line of the email. Please be advised that only shortlisted candidates will be contacted for the further stages of the recruitment process.

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