Guest Relations Agent/Lobby Ambassador

İşin təsviri

Responsibilites:

Reporting to the Front Office Manager, the Hotel Ambassadors will ensure to enhance the hotel experience by meeting and greeting our guests in Lobby, Outlets and Conference Centre, building relationships with our guests by providing service that is personalized, engaging and memorable.

• Ensure adherence with all Standard Operating Policies & Procedures
• Ensure Guest requests are handled in a timely manner
• Be fully knowledgeable about hotel restaurants and facilities, to ensure to keep informed all changes and additions, knowledgeable of opening times, types of cuisines and dress codes.               
• Be familiar with all daily events and functions within the hotel
• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
• Advise Guests of points of interest in the surrounding area
• Be familiar with all guest services and information guests may require. Assist guests with confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
• Liaise with Guest Services and Front Office teams to foresee future VIP arrivals and departures
• Maintain high level of communication and feedback within the department
• Project and maintain the image of the highest standards within the hotel at all times
• Maintain amicable and co-operative working relations with all other departments
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Assist in the departmental training of new colleagues
• Display an attitude of friendliness, courtesy and sincerity to all guests (internal and external), making them feel welcomed, at ease, using guest names at every given opportunity

Qualifications:

• Proficient in English, Azerbaijani and Russian
• Excellent knowledge of surrounding area an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Experience in customer service is an asset
• Must be a strong team player with strong inter departmental cooperation
• Must work well under pressure in a fast paced and constantly changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have ability to asses and make decisions based on strong analytical, problem solving skills
• Must be able to maintain excellent professional presentation and grooming

Interested candidates may apply online through www.careers.accor.com or send resumes to [email protected].

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