Corporate Services Office

İşin təsviri

Main Opportunities/Challenges:

Finance and Resource management

• Invoices clients in line with financial compliance
• Manages corporate payments and monitors debt as part of debt control team in country/cluster
• Organises legal documentation and keeps accurate records of government support schemes and funding organisation scholarships linked to corporate contracts
• Runs essential SAP and TCMS reports on agreed financial timetable to support monitoring of corporate income and maintenance of audit trail

 Customer Support

• Works closely with Customer Management team in the registering and onboarding of customers (including B2B placement/testing)
• Liaises with Customer Management team to manage changes/amendments to B2B and B2B2C class lists
• Informs Delivery team of concerns flagged by clients to help make improvements in customer experience

 Service and product delivery support

• Leads on process for end of course reports and certificates for B2B clients –liaising effectively with Ops and Delivery teams, and ensures all deadlines met
• Runs feedback/ Monitoring and Evaluation (M&E) system and collates results for presentation to client and sales colleagues 

 Relationship and Stakeholder management

• Listens to client needs and requests regarding future cohorts and new courses
• Works closely with Sales & Account Manager to provide accurate and timely data to the client as well as building opportunities for repeat and new business

Managing self and others

• Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards

Requirements:

• Right to work in Azerbaijan
• Azerbaijan as a native language
• 3+ years of customer management experience
• Proficient user of SAP or equivalent financial software
• Familiarity with Salesforce or use of similar CRM
• Sales related experience in large sectors (e.g. financial services, media, pharmaceuticals tourism etc) is desirable

Closing date: 10 May 2023 applications will close at 23:59 Azerbaijan Time

Müraciət üçün: https://careers.britishcouncil.org/job/Baku-Corporate-Services-Officer-Wide/925325501/

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